House Accents / Rugs USA - Frequently Asked Questions

The loyalty point system works as follows:

Every $1 you spend earns you 1 loyalty point. When your total points reach within the values below, you will automatically get the corresponding discount on your next order. Your points will accumulate for a 365 day period, which means points received on orders older then 365 days will be removed.

100 - 300 points = 5% discount
301 - 700 points = 7% discount
701 - 1200 points = 10% discount
1201 - 2000 points = 15% discount
2001 - 3000 points = 20% discount
3001 and above = 25% discount

Note: You must register during checkout to accumulate points, and you must log in before your next purchase to use your points.

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Frequently Asked Questions

Q: How long will it take before my order arrives?

A: Please allow two to three days for your order to process. Once your item ships it normally takes between one to six days to arrive depending on where you live in the country. Please refer to the UPS service map here for more information.

Q: Do you ship to addresses outside of the contiguous United States?

A: We offer free shipping to the lower 48 states only. We do not ship to Hawaii, Alaska or internationally.

Q: How do I arrange for a return?

A: Simply call for a return authorization number within 30 days of receiving your order. Learn more here.

Q: Will you meet or beat a competitors price?

A: We will beat any price by 10% Guaranteed. Learn more here.

Q: How do I create an account to earn reward points?

A: Make sure that you are logged in when making a purchase in order to earn reward points. Learn more here.