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Rating: OK
Price Rating: Good
Shipping Options Rating: Awful
Delivery Rating: Awful
Ease Of Purchase Rating: Good
Customer Service Rating: Awful
Comments: They charged my card when I purchased weeks ago but have not shipped and have not returned emails inquiring about shipping.
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Rating: OK
Price Rating: Good
Shipping Options Rating: Good
Delivery Rating: OK
Ease Of Purchase Rating: Good
Customer Service Rating: OK
Comments: Easy ordering process and I liked the free shipping option, however, the rug I ordered is being shipped UPS Ground and I have been waiting for about 2 weeks for the rug... still has not arrived. I think it is due to arrive in 2 more days which seems like a very long time to me. Price was very good when compared to other merchants for similar rugs.
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Rating: OK
Price Rating: Excellent
Shipping Options Rating: Bad
Delivery Rating: Awful
Ease Of Purchase Rating: Good
Customer Service Rating: OK
Comments: I have not received the rug yet. It is supposed to be here today. I would have hoped for a little faster delivery as I live on the east coast and supposedly that is where delivery is from....
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Rating: OK
Price Rating: Good
Shipping Options Rating: OK
Delivery Rating: OK
Ease Of Purchase Rating: Bad
Customer Service Rating: OK
Comments: Although the website advertised a monthly special of buy 1 large rug and get 1 smaller rug and a rug pad free, it was difficult to attain. Upon contacting the customer service department to inquire on how this would be done prior to my purchase, they indicated just the purchase alone would prompt them to offer and send their advertised free specials. Upon delivery, I only received the rug I purchased and had to call to inquire upon where the other pieces were. They indicated the free rug and pad would ship separately. To date (3 weeks from purchase), Ive received the smaller rug but not the rug pad. Not the easiest purchase Ive made, thats for sure, though rug was as advertised and appears to be good quality for price. Also, website offers an order tracking feature which never worked throughout the course of inquiring on the status of my order.
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Rating: OK
Price Rating: Good
Shipping Options Rating: OK
Delivery Rating: OK
Ease Of Purchase Rating: Excellent
Customer Service Rating: Not Rated
Comments: Pretty good service, and good products. I would order from here again. The only negative thing is the three to five week delivery on some rugs. They dont tell you that until after you have paid. I have only gotten half of my order so far and it has been two weeks. I was hoping to have them sooner. But like I said, I like their products and their prices.
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Rating: OK
Price Rating: Good
Shipping Options Rating: Excellent
Delivery Rating: Not Rated
Ease Of Purchase Rating: Good
Customer Service Rating: Bad
Comments: well i ordered the rug on nov.21 but still havent recieved it. i left several requests for status through e-mail, with no responce. then my husband finally got through to them on the phone and was informed that the rug is on back order for 2 to 3 weeks .so im still waiting :( . Nikki in Florida
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Rating: OK
Price Rating: Good
Shipping Options Rating: OK
Delivery Rating: Awful
Ease Of Purchase Rating: Good
Customer Service Rating: OK
Comments: I was happy with the company until my rug did not arrive on time. I called 11 days after the purchase to check on the status and the company informed me it would be 7-10 more businiess days before it was shipped. The person I talked to informed me the company ships withing 7-10 business days from ordering and this is not the case.
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Rating: OK
Price Rating: OK
Shipping Options Rating: OK
Delivery Rating: OK
Ease Of Purchase Rating: OK
Customer Service Rating: Excellent
Comments: Order and delivery were fine, Sent email to customer service regarding delivery, did not get a response. Called customer service 3 times busy every time. Overall 3
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Rating: OK
Price Rating: Good
Shipping Options Rating: Good
Delivery Rating: OK
Ease Of Purchase Rating: OK
Customer Service Rating: Bad
Comments: Didnt send confirming delivery e-mail as promised.
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Rating: OK
Price Rating: Good
Shipping Options Rating: Good
Delivery Rating: Good
Ease Of Purchase Rating: Good
Customer Service Rating: Good
Comments: Rugs USA was pretty easy to work with, although I ordered a 12x12 rug and got a 12x13 delivered. I was able to make it work, but because of the size issue I am not sure I would use this company again.
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Rating: OK
Price Rating: Good
Shipping Options Rating: Excellent
Delivery Rating: OK
Ease Of Purchase Rating: Excellent
Customer Service Rating: Awful
Comments: My carpet tiles arrived in good condition, and in a timely manner. The free shipping is great. However... Six of my seven boxes arrived (via FedEx) on a Wednesday. I had not received the seventh box by the following Tuesday, so I sent an email to Rugs USA asking for tracking numbers. (When I viewed the link they sent me for Order Status, it only showed as shipped. There were not tracking numbers listed. This would be a huge help.) Today is Friday and I have not heard anything back from Rugs USA yet. Funny enough, I received the missing package the same day I sent the email, so theres no need to follow up with Customer Service.
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Rating: OK
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Comments: I dont get the exactly reference than i bought.
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Rating: OK
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Awful
Ease Of Purchase Rating: Excellent
Customer Service Rating: Awful
Comments: Delivery not yet received - after 2 weeks. Customer Service has not replied to my email asking about shipping status.
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Rating: OK
Price Rating: Bad
Shipping Options Rating: Bad
Delivery Rating: Not Rated
Ease Of Purchase Rating: Good
Customer Service Rating: Good
Comments: Have not recieved merchandise as yet so I can not fully rate delivery.
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Rating: OK
Price Rating: Good
Shipping Options Rating: Excellent
Delivery Rating: OK
Ease Of Purchase Rating: Excellent
Customer Service Rating: OK
Comments: I still have not received my order. I sent an email a week or so ago asking for an update; that email was never answered. Finally, yesterday I called customer service. The rep checked on it and told me, I checked with our supplier. The rug is now in stock and will be shipped out today. I would have appreciated being advised that the item was on backorder without me having to follow up myself. Somehow, I think if I hadnt followed up myself that the order still wouldnt be filled. Also, I would have appreciated having my email answered. I have dealt with this company before and had a much better experience. Hopefully this type of poor customer service is just a one-time occurrence.
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Rating: OK
Price Rating: OK
Shipping Options Rating: OK
Delivery Rating: Awful
Ease Of Purchase Rating: OK
Customer Service Rating: Good
Comments: It took forever to get my rug. I had to call them and ask about the rug order. Then they had to contact the manufacturer....I love the rug...it just took along time.
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Rating: OK
Price Rating: Good
Shipping Options Rating: Good
Delivery Rating: Awful
Ease Of Purchase Rating: Good
Customer Service Rating: Good
Comments: I ordered a rug from Rugs USA which was to be shipped out in 4-5 days, three weeks later it still had not shipped. I was expecting my furniture to arrive and it would have made life alot easier had the rug arrived before the furniture. When I called them, they appologized and did take 10% off the price, but it still took another 2 weeks to arrive. The rug is beautiful and I would probably buy again for the quality, but I would definately give myself a three month leeway for delivery.
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Rating: OK
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: OK
Ease Of Purchase Rating: Good
Customer Service Rating: Awful
Comments: Do not expect any communication from the company or that what you bought will be kept current on the provided tracking link. Customer service is clueless although the people are pleasant so it is the of the system used and not the people. If this was strightened out, the company would be excellent. As is, it is just a bit below average. Customer Service is all on the internet.
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Rating: OK
Price Rating: OK
Shipping Options Rating: OK
Delivery Rating: Awful
Ease Of Purchase Rating: OK
Customer Service Rating: Awful
Comments: I placed my order on the 9th--plenty of time to arrive for Christmas. Its now the 23rd, and I have not received the item.
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Rating: OK
Price Rating: Good
Shipping Options Rating: OK
Delivery Rating: Bad
Ease Of Purchase Rating: Good
Customer Service Rating: OK
Comments: I was disappointed that I had to make several calls to the store looking for my shipment, only to find that it sat in a warehouse for several weeks, due to an office snafu. Most of the customer service people were pleasant and did their best to help, although one bordered on outright rude. I guess my call interrupted her coffee break. I think next time I need a rug I will shop close to home instead.
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Rating: OK
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: OK
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Comments:
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Rating: OK
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Good
Ease Of Purchase Rating: Good
Customer Service Rating: Bad
Comments: We placed our order on August 3l, and have just received delivery today (October 25). When we placed the order, they told us that all orders would be processed within 48 hours, but that apparently just meant that they would put it into their system. We got an e-mail acknowledgment of the order, but they never told us that this was a special order item that would take about 8 weeks to ship, so we were feeling very frustrated. I did call them several weeks ago, and at that time they explained it was special order and that it would be shipped on October 17. In fact, it was shipped several days later than that, and we have not yet received an email advice of the shipment with the tracking number. We were very impressed with the assortment of items that they offered, as we found exactly what we wanted, at a better price than we could buy the same item locally. Their website was easy to use, so our only complaint is the lack of communication so that we would know what to expect in terms of shipping time.
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Rating: OK
Price Rating: Excellent
Shipping Options Rating: Good
Delivery Rating: Good
Ease Of Purchase Rating: Good
Customer Service Rating: Awful
Comments: I ask Customer Service when my rugs were going to be shipped and they never replyed--they came a day later
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Rating: OK
Price Rating: Good
Shipping Options Rating: OK
Delivery Rating: Awful
Ease Of Purchase Rating: Good
Customer Service Rating: Awful
Comments: I was informed the rug was backorderd until January. I cancelled it, yet it showed up 1 week later after I had already commited to purchasing one else where. Very poor communication.
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Rating: OK
Price Rating: OK
Shipping Options Rating: Good
Delivery Rating: Awful
Ease Of Purchase Rating: Excellent
Customer Service Rating: OK
Comments: I havent received the product yet so I cannot comment on delivery.
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Rating: OK
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Awful
Ease Of Purchase Rating: Bad
Customer Service Rating: Good
Comments: They do not send an email after shipping the item with the tracking number, but I was able to get it by calling their customer support which was good.
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